如果你在亚马逊遇到了订单问题或者对于他们的服务有意见,那么最好的办法就是和他们联系了。联系亚马逊的方法有好几种,比如发邮件、打电话或者在线交谈。本文将教你如何向亚马逊的客服代表反应问题。当然如果你想直接和亚马逊联系,那么你可以拨打客服电话:1-866-216-1072。
步骤
-
{"smallUrl":"https:\/\/www.zenmeban.com\/images_en\/thumb\/6\/60\/Contact-Amazon-Step-1-Version-4.jpg\/v4-460px-Contact-Amazon-Step-1-Version-4.jpg","bigUrl":"https:\/\/www.zenmeban.com\/images\/thumb\/6\/60\/Contact-Amazon-Step-1-Version-4.jpg\/v4-728px-Contact-Amazon-Step-1-Version-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
1
登陆亚马逊主页。
-
{"smallUrl":"https:\/\/www.zenmeban.com\/images_en\/thumb\/b\/b3\/Contact-Amazon-Step-2-Version-4.jpg\/v4-460px-Contact-Amazon-Step-2-Version-4.jpg","bigUrl":"https:\/\/www.zenmeban.com\/images\/thumb\/b\/b3\/Contact-Amazon-Step-2-Version-4.jpg\/v4-728px-Contact-Amazon-Step-2-Version-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
2
将页面拖到底部,找到并点击“帮助”。
-
{"smallUrl":"https:\/\/www.zenmeban.com\/images_en\/thumb\/3\/3a\/Contact-Amazon-Step-3-Version-4.jpg\/v4-460px-Contact-Amazon-Step-3-Version-4.jpg","bigUrl":"https:\/\/www.zenmeban.com\/images\/thumb\/3\/3a\/Contact-Amazon-Step-3-Version-4.jpg\/v4-728px-Contact-Amazon-Step-3-Version-4.jpg","smallWidth":460,"smallHeight":344,"bigWidth":728,"bigHeight":545,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
3
在右侧栏点击“联系我们”。
-
{"smallUrl":"https:\/\/www.zenmeban.com\/images_en\/thumb\/6\/6a\/Contact-Amazon-Step-4-Version-4.jpg\/v4-460px-Contact-Amazon-Step-4-Version-4.jpg","bigUrl":"https:\/\/www.zenmeban.com\/images\/thumb\/6\/6a\/Contact-Amazon-Step-4-Version-4.jpg\/v4-728px-Contact-Amazon-Step-4-Version-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
4
使用亚马逊账户登陆或者点击下方的“跳过登陆”。
-
{"smallUrl":"https:\/\/www.zenmeban.com\/images_en\/thumb\/8\/8d\/Contact-Amazon-Step-5-Version-4.jpg\/v4-460px-Contact-Amazon-Step-5-Version-4.jpg","bigUrl":"https:\/\/www.zenmeban.com\/images\/thumb\/8\/8d\/Contact-Amazon-Step-5-Version-4.jpg\/v4-728px-Contact-Amazon-Step-5-Version-4.jpg","smallWidth":460,"smallHeight":344,"bigWidth":728,"bigHeight":545,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
5
选择你要反应的问题,如果选项不包含你的问题,就点击“其他问题”。
-
{"smallUrl":"https:\/\/www.zenmeban.com\/images_en\/thumb\/6\/6b\/Contact-Amazon-Step-6-Version-4.jpg\/v4-460px-Contact-Amazon-Step-6-Version-4.jpg","bigUrl":"https:\/\/www.zenmeban.com\/images\/thumb\/6\/6b\/Contact-Amazon-Step-6-Version-4.jpg\/v4-728px-Contact-Amazon-Step-6-Version-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
6
如果可以的话,尽量缩小问题的范围。
-
{"smallUrl":"https:\/\/www.zenmeban.com\/images_en\/thumb\/4\/46\/Contact-Amazon-Step-7-Version-4.jpg\/v4-460px-Contact-Amazon-Step-7-Version-4.jpg","bigUrl":"https:\/\/www.zenmeban.com\/images\/thumb\/4\/46\/Contact-Amazon-Step-7-Version-4.jpg\/v4-728px-Contact-Amazon-Step-7-Version-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
7
选择你希望的联系方式。
-
{"smallUrl":"https:\/\/www.zenmeban.com\/images_en\/thumb\/1\/14\/Contact-Amazon-Step-8-Version-4.jpg\/v4-460px-Contact-Amazon-Step-8-Version-4.jpg","bigUrl":"https:\/\/www.zenmeban.com\/images\/thumb\/1\/14\/Contact-Amazon-Step-8-Version-4.jpg\/v4-728px-Contact-Amazon-Step-8-Version-4.jpg","smallWidth":460,"smallHeight":344,"bigWidth":728,"bigHeight":545,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
8
如果你想用邮件联系,那就点击“给我发送邮件”按钮,然后跳转到邮件页面,编写邮件。
-
{"smallUrl":"https:\/\/www.zenmeban.com\/images_en\/thumb\/1\/1c\/Contact-Amazon-Step-9-Version-4.jpg\/v4-460px-Contact-Amazon-Step-9-Version-4.jpg","bigUrl":"https:\/\/www.zenmeban.com\/images\/thumb\/1\/1c\/Contact-Amazon-Step-9-Version-4.jpg\/v4-728px-Contact-Amazon-Step-9-Version-4.jpg","smallWidth":460,"smallHeight":344,"bigWidth":728,"bigHeight":545,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
9
如果你想和人工联系,那就点击“打电话给我们”按钮,然后输入你的电话号码以及选择打电话的时间。亚马逊会在相应时间由专员给你打电话。
- 如果亚马逊没有回电话,或者你想直接给他们打电话,那就拨打1-866-216-1072。
-
{"smallUrl":"https:\/\/www.zenmeban.com\/images_en\/thumb\/2\/2c\/Contact-Amazon-Step-10-Version-4.jpg\/v4-460px-Contact-Amazon-Step-10-Version-4.jpg","bigUrl":"https:\/\/www.zenmeban.com\/images\/thumb\/2\/2c\/Contact-Amazon-Step-10-Version-4.jpg\/v4-728px-Contact-Amazon-Step-10-Version-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
10
如果你想在线和客服代表交流,那就点击“开始交谈”。记得要允许窗口弹出。