这篇文章将教你如何联系亚马逊上的卖家。 亚马逊的发货通常是由亚马逊客户服务处理的。 如果商品是通过第三方卖家销售和发货的,你可以在"订单"列表中单击"订单求助"。 另外,你也可以单击第三方卖家的用户名,向对方提问。
步骤
方法 1 的 2:
联系第三方卖家
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1在地址栏输入https://www.amazon.com。你可以在Mac或PC上选择任意一种网页浏览器。
- 如果你没有设置自动登录,就点击页面右上角的“账户&列表”,在下拉列表中选择“登录”。输入注册时使用的邮箱地址和密码,进入你的亚马逊账户。
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2
点击订单。订单选项在屏幕右上角。点击后,你将会看到过往的订单。
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3
点击卖家用户名。卖家用户名就在商品名下方,写着“卖家:”的方框里。
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4
点击提问。“提问”就在页面上方的黄色方框里。
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5
在"我需要以下帮助"旁边选择一项。你可以选择“已下订单”或者“待售物品”。
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6
选择主题。点击“选择主题”旁边的下拉菜单,选择你需要的服务:
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7
点击编辑信息。这个选项位于“选择主题”那一页的底部。
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8
编辑信息。在文本框中输入你的信息。信息不能超过4000个字符。
- 如果你需要,还可以点击“添加附件”添加图像或文件。
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9
点击发送邮件。这个黄色的选项位于页面底部。点击后,你的消息就会以邮件形式发送出去。卖家必须在两个工作日内做出回复。
- 另外, 如果你购买的商品是通过亚马逊寄出的,你也可以拨打“910-833-8343”,联系亚马逊的客服。
方法 2 的 2:
订单求助
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1打开网页,在地址栏输入https://www.amazon.com。你可以在Mac或PC上选择任意一种网页浏览器。
- 如果你没有设置自动登录,就点击页面右上角的“账户&列表”,在下拉列表中选择“登录”。输入注册时使用的邮箱地址和密码,进入你的亚马逊账户。
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{"smallUrl":"https:\/\/www.zenmeban.com\/images_en\/thumb\/f\/ff\/Contact-a-Seller-on-Amazon-Step-11.jpg\/v4-460px-Contact-a-Seller-on-Amazon-Step-11.jpg","bigUrl":"https:\/\/www.zenmeban.com\/images\/thumb\/f\/ff\/Contact-a-Seller-on-Amazon-Step-11.jpg\/v4-728px-Contact-a-Seller-on-Amazon-Step-11.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
2
点击订单。该选项位于屏幕右上角。点击后,你将会看到过往的订单。
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3
点击订单求助。这个选项是三个黄色方框中的最后一个。
- 此选项仅适用于自己送货的第三方卖家。如果第三方卖家通过亚马逊发货,建议使用第一种方法联系卖家,或拨打910-833-8343联系亚马逊客户服务。[1]
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4
选择存在的问题。从下列选项中选择和你情况相符的一项,或选择"其它问题"以查看更多的选项:
- 包裹没有抵达。
- 货物被损或存在瑕疵。
- 实物与订单不符。
- 不再需要。
- 其它问题。
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5
输入信息。在名为"描述所存在问题"的文本框中输入消息,发送给卖家。
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6
点击发送。该选项位于文本框的下方。点击后你的消息就会发送出去了。卖家必须在两个工作日内做出回复。